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Most security teams aren’t under-tooled.
They’re under-supported when it matters most.

Alerts are generated every day — but investigation, response, and after-hours coverage often depend on internal bandwidth.

That’s where real risk begins.

Who Is This For

  • Built for organizations that need stronger security coverage without building a full SOC internally.

  • Designed for lean IT and security teams balancing risk, operational demands, and limited internal capacity.

  • Focused on improving monitoring, investigation, response consistency, and business resilience.

Where Security Breaks Down

Alerts depend on available internal bandwidth
Investigations compete with day-to-day IT priorities
After-hours coverage is assumed — not verified
Tool investment increases, but confidence doesn’t

The gap isn’t visibility.
It’s operational follow-through.

Detection creates awareness.
Response determines outcome.

Most tools can surface suspicious activity.
Very few ensure it’s investigated, understood, and acted on — consistently.

For lean IT and security teams, this creates a silent risk:

The environment generates alerts —
but response depends on time, availability, and competing priorities.

And when response is inconsistent, risk becomes operational.

Not fully confident in after-hours coverage?

What stronger security operations
should improve for the business

For the CISO / CIO
  • Reduce uncertainty around after-hours detection and response
  • Strengthen confidence in operational readiness
  • Improve return on existing security investments
  • Increase visibility into real security performance
For the IT / Security Lead
  • Reduce alert fatigue and reactive firefighting
  • Clarify responsibilities during active incidents
  • Improve consistency in monitoring and escalation
  • Gain support without replacing the current toolset
For the Organization
  • Reduce the likelihood of business disruption
  • Move faster from alert to action on real threats
  • Get more value from existing security tools
  • Align security investment with actual protection

You may not need more tools.
You may need more clarity.

You may not need more Tools. You may need more clarity.

Many organizations already have security tools, internal processes, or even an MDR provider.

What they often lack is a clear view of:

  • Where response is strong
  • Where it’s fragile
  • What level of support would actually reduce risk

X10 helps security and IT leaders step back, assess the current operating model, and identify where real gaps exist —before making a decision.

This is about making a smarter decision with greater confidence.

Where most organizations actually are—

Stage 1
TOOLS DEPLOYED

Security controls are in place, but alert review is inconsistent.

Stage 2
REACTIVE MONITORING

Internal teams investigate when time allows, creating gaps during busy periods and after hours.

Stage 3
MANAGED DETECTION

Dedicated expertise improves triage, investigation speed, and consistency.

Stage 4
CONTINUOUS SECURITY OPS

Detection, investigation, and response are consistent, supported, and reliable.

What most buyers don’t ask — but should

  • Who investigates alerts before they reach our team?
  • What response actions are actually included?
  • What happens after hours — in practice?
  • How does this reduce workload, not add to it?
  • How will we know the service is improving over time?

Security Operations Gap Framework

A concise framework for assessing monitoring maturity, response readiness,
and the operational questions that matter before selecting an MDR model.

Designed for CISOs, CIOs, IT leaders, and security managers who need internal clarity before making changes.

Start with a gap review — not a commitment

In this focused session, we help you assess how alerts are handled today, where response gaps may exist, and what level of support makes the most sense for your environment.

This is a practical, low-pressure working session — not a product pitch.

What we will review together:

Alert monitoring and investigation workflows > 

How alerts are triaged, investigated, escalated, and closed today

After-hours and incident response readiness >

Where coverage may break down outside business hours

Team capacity vs. security demand >

Whether internal resources can realistically keep pace

Fit of MDR support within your environment > 

What level of support would strengthen your current model

Get a clear view of where response may be breaking down — before it becomes an incident.

Walk away with:

  • A more objective view of your current detection and response model
  • The gaps most likely affecting risk and resilience
  • Clear next steps aligned to your environment

No pressure to replace existing tools.

No commitment required.
Just clarity.

Who This Is For

This discussion is most relevant for organizations that:

  • Have deployed EDR, SIEM, or XDR tools
  • Generate alerts but lack continuous monitoring coverage
  • Rely on IT teams to investigate alongside other responsibilities
  • Want stronger detection and response without building a full SOC
  • Need greater confidence that threats will be investigated in time

Partners We Support When Evaluating MDR Platforms

Our role is to help organizations understand which security operations model and
MDR approach best aligns with their environment, internal capacity, and business priorities.

Position: ACCOUNT MANAGER (Cybersecurity, Networking, Cloud and Data Center Solutions)

Location: Manila, Philippines
Employment Type: Full-Time
 
About X10 Networks
X10 Networks is a leading IT consulting and solutions provider, trusted by partners andcustomers across the Philippines. We deliver cutting-edge cybersecurity, networking, cloud, anddata center solutions that help organizations secure, optimize, and modernize their ITinfrastructure.
As demand grows nationwide, we are expanding our sales team to bring on amotivated Account Manager who can drive growth, build strong client relationships, and helpcustomers solve real business challenges with technology.
 
1. ROLE PURPOSE
The Account Manager is accountable for:
  • Assigned revenue, gross profit, and quota attainment
  • Pipeline creation and structural health within assigned accounts and territory
  • Customer account ownership discipline and documented account strategy execution
  • Accurate CRM administration, forecast submissions, and activity traceability
  • Timely deal registration, pricing discipline, and commercial readiness
  • Renewal protection, upsell expansion, and multi-year contract development
  • Cross-functional coordination required to convert opportunities into booked, collectible business
  • Compliance with sales governance, ethics, training, and professional conduct requirements
  • This is a revenue-generating execution role with direct accountability for commercial discipline.
  • The Account Manager owns both customer progression and the quality of the underlying sales record.
 
2. CORE ACCOUNTABILITIES
 
2.1 Revenue, Quota and Gross Profit Ownership
The Account Manager is fully accountable for:
  • Quarterly and annual revenue target attainment
  • Gross profit generation within approved margin guardrails
  • Renewal retention and expansion of existing customer spend
  • New opportunity creation within assigned accounts and whitespace
  • Quota progress visibility and risk-weighted forecast contribution
  • Accountability includes:
  1.  Pursuing revenue that is commercially sound and collectible
  2. Protecting margin through disciplined pricing and discount management
  3. Escalating target risk early with documented recovery actions
  4. Maintaining execution focus on both net-new and renewal outcomes
 
2.2 Account Ownership, Strategy and Expansion
The Account Manager is responsible for:
  • Operating only within assigned accounts, territories, and approved ownership rules
  • Maintaining current account strategies for designated focus accounts
  • Building multi-layer stakeholder coverage across executive, management, technical, and operational contacts
  • Driving whitespace capture, product expansion, and contract growth opportunities
  • Supporting shared-account arrangements only when approved and documented in CRM
  • Must maintain:
  1. Clear ownership records and split-credit documentation before invoicing
  2. Active engagement plans and next-step discipline for strategic accounts
  3. Escalation of account conflicts or ownership ambiguity to Sales Leadership
 
2.3 Deal Registration, Pricing and Commercial Governance
The Account Manager must:
  • Submit vendor deal registrations within required timelines after events and customer meetings
  • Maintain complete deal-registration content, including value proposition, competition,deal value, and timing
  • Pursue special pricing and margin optimization on material opportunities
  • Review renewals for upsell, feature expansion, and multi-year contract potential
  • Escalate pricing, channel conflict, and exception scenarios before customer commitment
  • Commercial discipline requires:
  1. No unsupported default markups or unapproved discounting
  2. Written documentation of rejected registrations, pricing constraints, and approval requests
  3. Alignment with vendor, distributor, procurement, and contractual requirements
 
2.4 CRM, Pipeline and Forecast Discipline
Responsible for:
  • Maintaining CRM as the sole system of record for accounts, opportunities, activities, and forecasts
  • Completing mandatory fields accurately and on time for every active opportunity
  • Progressing stages based on verifiable customer evidence and realistic close dates
  • Removing stalled, inactive, duplicate, or invalid opportunities from the working pipeline
  • Submitting weekly forecasts derived exclusively from CRM data
  • The standard includes:
  1. Credible pipeline hygiene and documented next steps
  2. Forecast classifications that reflect evidence-based commit and upside views
  3. Timely meeting notes, KPI updates, and activity timestamps in CRM
 
2.5 Order Booking, Compensation and Change Management
The Account Manager is accountable for:
  • Advancing opportunities to booked status only when formal order, pricing, and approval conditions are satisfied
  • Understanding when revenue, quota retirement, and commission eligibility are triggered
  • Notifying the Sales Director immediately of cancellations, deferrals, scope changes, orcollection risks
  • Ensuring commission splits, opportunity ownership, and booking records are complete prior to invoicing
  • Supporting accurate downstream order, invoice, and collectible tracking
  • This includes:
  1. No representation of quotes or verbal commitments as booked business
  2. Prompt updates to CRM and forecast records when commercial facts change
  3. Awareness that only primary sales KPIs determine commission outcomes
 
2.6 Enablement, Compliance & Professional Conduct
The Account Manager is responsible for:
  • Completing onboarding, CRM certification, vendor enablement, and required policy acknowledgements
  • Maintaining current knowledge of products, partner programs, approved messaging, and governance rules
  • Participating actively in mandatory training, reviews, and meetings
  • Representing the company professionally in-person and on camera
  • Complying with ethics, confidentiality, gifts, hospitality, and conflict-of-interest requirements
  • Expected discipline includes:
  1. Camera-ready participation in required remote sessions
  2. Prompt escalation of ethical concerns, improper requests, or conduct issues
  3. Readiness for coaching, individual KPIs, PIRs, or PIPs when performance discipline deteriorates
 
2.7 Cross-Functional Execution Alignment
The Account Manager ensures:
  • Presales resources are engaged at the right stage and only on sufficiently qualified opportunities
  • Procurement and ecommerce pathways are understood and introduced early where required
  • Finance, operations, and delivery stakeholders receive accurate commercial inputs
  • Implementation timelines, scope assumptions, and margin expectations remain realistic
  • Risk, dependency, and escalation points are visible to the Sales Director before they become customer issues
 
Qualifications and Experience
  • 3–5 years of proven experience in IT security, networking, cloud, or managed services sales.
  • Demonstrated success in territory development, new business acquisition, and accountmanagement.
  • Knowledge of cybersecurity, network infrastructure, cloud platforms, and data center technologies.
  • Experience working with public sector accounts, RFP processes, or government frameworks is an advantage.
  • Excellent communication, presentation, and negotiation skills.
  • Strong interpersonal skills with the ability to work collaboratively across internal team sand external partners.
  • High integrity, accountability, and a results-oriented mindset.
 

Unleash Your Inner Tech-Titan

Account Executive, British Columbia

About X10 Technologies

Where IT Doesn’t Just Work, It Transforms.

Let’s be real: IT challenges are getting tougher than a two-dollar steak. At X10 Technologies, we’re the national systems integrator who walks into that complexity and says, “Hold our coffee.”

We are the trusted advisors for organizations who want to operate not just securely, but ahead of the curve. Our secret sauce? A relentless focus on cybersecurity, infrastructure, cloud, and managed services, delivering outcome driven solutions that actually make a difference.

We don’t do short-term flings; we build long-term partnerships anchored in technical mastery. If you’re looking for a place that doesn’t just deliver solutions but actively powers transformation, welcome home.

 

Role Overview

Your Mission, Should You Choose to Accept it (Spoiler: You Should)

Are you ready to be the growth catalyst for X10 in British Columbia? Think of yourself as the highly caffeinated, strategically brilliant engine driving our market expansion.

As our Account Executive, you won’t just be “selling stuff.” You’ll be the person opening doors that matter, forging strategic relationships that last, and bringing future forward technology solutions to life for clients who need them yesterday.

If you’re craving a seat at the table where strategy, technology, and opportunity don’t just meet, they collide in a shower of sparks, this is it.

We’re looking for someone who treats a cold call like a conversation with a future best friend.

 

Key Responsibilities

•  Develop and grow a portfolio of assigned accounts through strategic planning, prospecting, and relationship management
•  Build and maintain senior-level relationships with customer stakeholders, decision-makers, and influencers
•  Understand customer challenges and align X10’s technology offerings to deliver measurable business outcomes
•  Manage the full sales cycle from opportunity identification through to close, including contract negotiation and forecasting
•  Collaborate with internal technical teams and vendor partners to architect winning solutions
•  Represent X10 at industry events, trade shows, and partner engagements
•  Achieve and exceed annual sales targets, contributing to overall company growth
•  Maintain accurate pipeline and CRM data to support forecasting and reporting
•  Stay informed on emerging technologies and industry trends relevant to client needs

 

Qualifications

•  10+ years of progressive sales experience in the IT industry, preferably with a manufacturer, Value-Added Reseller (VAR) or systems integrator
•  Experience working with public sector clients (education, government, or healthcare) is preferred
•  Proven track record of meeting or exceeding quota in a high-performance sales environment
•  Deep understanding of enterprise technology solutions including networking, cybersecurity, cloud, and managed services
•  Strong communication, negotiation, and presentation skills
•  Self-starter with a high degree of initiative and accountability
•  Ability to build and maintain trust-based, consultative relationships with clients and internal stakeholders
• Market-leading base salary complemented by commission earnings
• Prior experience in the industry is required, with a background working for a VAR or vendor.